Signature Fan Box

We do not offer returns or exchanges for change of mind.

If your order arrives damaged or is lost in transit, please contact us to enquire about a resolution. All cases will be reviewed individually, and you may be asked to provide supporting information (such as photos or order details).

Order Processing

Orders are processed within 2–5 business days after payment is received.

You will receive a confirmation email once your order has been shipped, including tracking details where available.

Please note that processing times may be extended during busy periods, launches, or holidays.

Shipping Locations

We currently ship within Australia and to selected international locations.

If your country is not listed at checkout, please contact us before placing your order.Shipping Rates

Shipping costs are calculated at checkout based on your location and the size/weight of your order.

Delivery Timeframes

Estimated delivery times are as follows:

• Australia: 3–10 business days

• International: 7–21 business days

Please note that these are estimates only and delays may occur due to postal services, customs, or external factors beyond our control.